Action camera Monopod Tripod Holder Adapter Camera Accessories | Электроника

Action camera Monopod Tripod Holder Adapter Camera Accessories | Электроника

FAQ

Q2: How can I track the parcel?

A: Once the goods have been sent, every order will have a tracking number. If you don't know how to track your parcel, please contact us.

NOTES:

1. Please noted that our items contain battery, we will choose the shipping method which allow to send battery goods (sometimes it will be different from the one you choose).

2. Please record a video before opening the parcel, it’s a good way to protect your right if you get a defective item. Thanks.

Customer Service

Please do not hesitate to contact us if you have any queries about our product. We will strive to provide you top quality customer services.

Working time:

Monday to Saturday (Except holidays) 8:30-18:30 (Beijing time).

About Payment

1. We accept Alipay, West Union, TT. All major credit cards are accepted through secure payment processor ESCROW.

2. Payment must be made within 3 days of order, you can complete payment easily by following the ESCROW process.

3. If you can't checkout immediately after auction close, please wait for a few minutes and retry. Payments must be completed within 3 days.

4. We are not responsible for any custom duties and import taxes.

About Shipment

1. WORLDWIDE SHIPPING. (Except some countries and APO/FPO)

2. All orders will be processed within 2-4 work days after the payment verification.

3. We only ship to confirmed order addresses. Please make sure your order address MATCHES your shipping address. For Russian customer, full name is needed according to Russian policy.

4. Service Transit Time is provided by the carriers and excludes weekends and holidays. It usually takes 20-60 days in international shipping. Some factors may cause delay, such as bad weather, custom or sales hot season. So please Do Not open dispute within 60 days if you haven’t received our product. We will extend the delivery day.

5. If you haven’t received your parcel in 30 days since you complete the payment, please contact us. We will track the shipment and give you a reply as soon as possible.

Return & Refund

1. You have 7 days to contact us and 30 days to return it from the date it was received.

2. All returned items must be in ORIGINAL packaging and you need to provide us with the shipping tracking number, specific reasons for the return.

3. If the item you received has quality problems, we will refund you all upon receipt of the item in its original condition and packaging with all components and accessories included. You may also choose to have a replacement.

4. We will bear all the shipping cost if the product(s) is (are) not as advertised.

About Warranty

1. 12 months Manufacturers limited Warranty for defective items (excluding items damaged and/or misused after receipt). Accessories come with a 3-month warranty.

2. Defective items MUST BE reported and returned within the warranty period (and in the original packaging, if possible). You must tell us what the defect is and give us your order number. WE DO NOT REPAIR OR REPLACE ITEMS WITH AN EXPIRED WARRANTY.

Make sure you agree with all the above-listed policies before ordering on AliExpress.

About Feedback

1. A five-star feedback will be highly appreciated if you are satisfied with our product.

2. If you are unsatisfied with our product, please contact us immediately instead of leaving neutral or negative feedback. We will respond to you as soon as possible and give you a satisfied solution.